Refund and support
Support for Japan Smart Travel digital products.
Support for digital product access issues, duplicate purchases, incorrect purchases, and product questions.
Digital product support
Japan Smart Travel products are digital products. Delivery is handled by email after payment confirmation, usually within 24 hours while manual fulfillment is in place. Because digital items can be accessed after delivery, purchases are normally non-refundable once delivered.
Product did not arrive or open.
Email the product name, payment email, preferred delivery email, and receipt details so support can match the purchase.
Duplicate or wrong purchase.
Contact support if you were charged twice, bought the wrong product by mistake, or used the wrong email address.
Planning aid, not official advice.
Digital products help planning and communication. They do not replace official travel information, medical advice, legal advice, or provider confirmation.
When to contact support
Contact support if the file has not arrived after 24 hours, if it will not open, if you see a duplicate charge, or if you bought the wrong product by mistake.
Include these details
- Product name: Travel Planner or Food Allergy Cards.
- Purchase email: the email used for payment.
- Delivery email: where you want the file sent if different.
- Receipt details: date, amount, or payment reference if available.
Need support?
Email japansmarttravel@gmail.com with the product name, purchase email, preferred delivery email, and a short description of the issue.